The City of Victorville, California, has issued a notification regarding a cybersecurity incident that potentially affects the personal information of its residents. The letter outlines the details of the incident, the measures taken to address it, the types of data involved, and steps residents can take in response. The city identified suspicious activity within its network and immediately took action to secure the system, enlisting a cybersecurity firm to conduct a thorough investigation.
The investigation revealed that an unauthorized actor gained access to certain files between August 12, 2023, and September 26, 2023. Upon reviewing the accessed files, officials determined that personal information, including names and other identifiable details, may have been compromised. On July 16, 2024, the city completed verification of the affected information to ensure proper notification to those impacted.
To enhance security measures, the city has implemented additional protocols and is offering a complimentary one-year membership to Experian’s IdentityWorks Credit 3B. This service is designed to help residents detect potential misuse of their credit information and provides identity protection services focused on identifying and resolving identity theft issues. Enrollment in this program will not adversely affect residents’ credit scores, and instructions for signing up are included in the notification.
Residents are urged to remain vigilant by regularly reviewing their account statements and credit reports for any unauthorized activity. The city encourages those affected to take advantage of the complimentary identity protection services and to consult the enclosed materials for further information on identity theft prevention. The city expresses its commitment to addressing the situation seriously and regrets any concerns this incident may cause residents, providing contact information for further inquiries.
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