Univest has recently reached out to its customers regarding a significant data incident that occurred on or about August 1, 2024. This incident involved the inadvertent electronic transmission of copies of checks presented for payment between March 12, 2024, and June 3, 2024, to another customer. The information included in these checks contained sensitive details such as names, addresses, and account numbers. Univest expressed regret over this unfortunate occurrence, emphasizing its commitment to customer trust and confidence, and has been in contact with the recipient of the information to ensure the data has been deleted.
In response to this breach, Univest has initiated a thorough review of its processes and protocols to identify and address the vulnerabilities that led to this incident. The company has encouraged affected customers to remain vigilant against potential identity theft and fraud. They have advised customers to regularly review their account statements and monitor their free credit reports for any suspicious activities or errors. Additionally, Univest provided customers with an enclosed document titled “Additional Steps You Can Take,” which outlines further precautions to safeguard against the possible misuse of personal information.
Univest reassured its customers that there is currently no evidence to suggest that their information has been misused. They emphasized that the matter is being taken seriously and that they are dedicated to maintaining the highest standards of service. The company recognizes the importance of data privacy and is actively working to bolster its security measures to prevent similar incidents in the future. The communication reflects their commitment to transparency and proactive customer care.
To assist customers during this time, Univest has made available resources and support for those who may have questions or concerns regarding their accounts. Customers are encouraged to contact Univest directly via the provided phone number for assistance. The company expressed its dedication to protecting its customers and stated that it aims to uphold the trust placed in them by continuously improving their data security practices. This incident serves as a reminder of the ongoing challenges in safeguarding personal information in an increasingly digital world.
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