Nisqually Red Wind Casino found itself forced to close on March 6 and 7 as servers went offline. The incident triggered an immediate response, with the casino’s staff collaborating with a team of professionals to swiftly address the issue. Expressing a deep commitment to its guests, the casino assured patrons that all missed offers during the closure would be honored at a later date and encouraged them to stay tuned for updates on the reopening process.
However, on March 8, the challenges persisted as cash transactions were limited to tribal and team member paychecks due to ongoing issues with the cashing system. Although ATMs remained operational, the absence of credit and debit card transactions posed additional hurdles. Despite these setbacks, the casino diligently worked to reissue missed free play offers, covering various aspects of the gaming experience, from slots and tables to limited food and beverage options, concluding on March 15.
Further complications arose post-incident, affecting the casino’s services, including the inability to create new club accounts, challenges with check cashing, and the unavailability of credit and debit card transactions. Acknowledging the patience of its patrons, the casino’s staff emphasized their ongoing efforts to fully restore all services. As of Tuesday morning, the casino had not provided additional updates on its Facebook page, leaving the community eagerly anticipating news regarding the establishment’s complete recovery.
