Auckland’s AT HOP smart card system, a vital component of New Zealand’s public transport service, has been hit by a significant cyber attack, likely ransomware. While investigations are ongoing, Auckland Transport (AT) reassures commuters that bus, train, and ferry services continue to operate, advising them to “tag on and off when traveling”.
Although the attack disrupted top-up services, authorities believe no personal or financial data was compromised. The incident’s full recovery is expected to take nearly a week, with cash payments and ticket purchases available as alternatives for affected services, while the AT HOP website remains inaccessible.
Furthermore, amid speculations of ransomware involvement, AT is actively investigating the cyberattack that initially struck the AT HOP system. While the incident caused disruptions, it appears to be contained within one part of the system.
Currently, users with existing auto top-ups can still use them with delayed payment processing, but Eftpos/credit card transactions may not be available due to the security incident.
Additionally, cash payments are being accepted at AT customer service centers, albeit with limited service options, and HOP retailers are currently unable to top up cards and load concessions. The MYAT HOP services, typically accessible through the AT HOP website, remain inaccessible.
Despite the severity of this cyber attack on the AT HOP card system, authorities are taking measures to minimize travel disruptions and maintain security while actively investigating the incident.