Charter Oak Federal Credit Union’s website experienced a significant cyber attack, causing it to be offline for several days. The bank’s website was down from Friday, and during this time, they set up a temporary landing page at charteroak.org.
The bank’s president and CEO, Brian Orenstein, held a question and answer session to address the outage, attributing it to “nefarious actors.” Despite the cyber attack, Charter Oak FCU assured its customers that their accounts and personal information remained secure. The bank released a statement on Monday, confirming that their system had experienced unusual activity, but they promptly took measures to protect their customers’ data.
Charter Oak FCU took responsibility for the inconvenience caused by the website’s downtime and promised to refund any fees or charges incurred by customers due to the attack.
They also advised members who entered personal information on a website that resembled Charter Oak’s over the weekend to contact the bank immediately at (860) 446-8085 to change their passwords and ensure the security of their accounts.
After implementing necessary security measures and resolving the issues caused by the cyber attack, Charter Oak FCU successfully brought its website back online on Wednesday afternoon, providing relief to its customers and restoring access to their online banking services.