The City of Albi in France has fallen victim to a significant computer attack that commenced on Monday, April 22, 2024, at 6 a.m., leading to widespread disruption of its IT services. The attack has rendered the city’s usual communication channels, including phone numbers and email services, indefinitely inaccessible, causing considerable inconvenience to the city’s operations and its residents. In response, the city’s services have been working diligently to restore functionality and continue public service operations amidst these challenges.
In an effort to manage the situation and maintain essential services, the city issued a press release on its website informing the public of the attack and the measures being taken to address the disruption. The continuity of public services has been a priority, and the city has set up an alternative telephone reception service, operational during office hours, to handle urgent inquiries and maintain lines of communication with the public. The Civil Registry Service remains open and is operating its regular hours to ensure that critical civic processes continue uninterrupted.
As of the last update on Tuesday, April 23, 2024, at 9 a.m., some services were beginning to be restored. The telephone reception service is now available with a specific number provided for public use from Monday to Friday during designated hours. These measures indicate some progress in managing the aftereffects of the cyberattack, though full restoration of all services is still pending.
The city has lodged a formal complaint with the police regarding the cyberattack, as investigations into the nature and origin of the attack continue. This step underscores the seriousness of the incident and the city’s commitment to addressing the security breach. Meanwhile, the city has expressed gratitude to the citizens of Albi for their patience and understanding during this disruptive period, emphasizing a community-focused approach to overcoming the challenges posed by the cyberattack.
