Wise, a trusted name in online money transfers, has responded decisively to a recent data breach involving Evolve Bank & Trust, with whom they had previously partnered to provide USD account details. The breach has potentially compromised personal information of some customers, including essential details such as names, addresses, dates of birth, and in the case of US customers, Social Security numbers (SSNs), or for non-US customers, equivalent identity document numbers. Although Wise no longer collaborates with Evolve Bank & Trust for these services, they have been proactive in addressing the incident and reassuring users that their own systems have not been affected. This includes confirming that account credentials, passwords, and Wise cards, including card numbers and PINs, have remained secure throughout the breach.
In response to the breach, Wise has launched a thorough investigation to ascertain the extent of the data exposure and its potential impact on affected customers. They have reiterated their commitment to maintaining the highest standards of security and privacy for their users, emphasizing ongoing efforts to safeguard customer information and financial transactions. Wise has advised customers to remain vigilant against potential phishing attempts and unauthorized requests for sensitive information. They have made it clear that Wise will never ask for login credentials, request password changes to specific phrases, solicit 2-step verification codes, or instruct users to transfer funds to unspecified bank accounts.
For customers in the US, Wise has provided detailed guidance on precautionary measures against identity theft. This includes instructions to place fraud alerts with major credit bureaus such as Equifax, Experian, or TransUnion, which notify creditors to verify identity before opening new accounts or making changes to existing ones. Wise also encourages affected individuals to monitor their financial accounts closely for any suspicious activity and to promptly report any concerns to local authorities or their State Attorney General’s office. They have directed users to resources provided by the Federal Trade Commission for further assistance in preventing identity theft and responding to potential security breaches.
Throughout this challenging period, Wise remains committed to transparency and proactive communication with their customer base. They continue to update users on developments related to the data breach and provide support and guidance to ensure the security and peace of mind of their global community of users.
