Watertown Savings Bank has alerted customers that their debit card numbers were compromised due to a security breach involving a merchant’s services provider. The letter states that while the breach resulted in the capture of personal information, including names and card numbers, customers are assured they are not liable for any fraudulent activities that may arise from this incident. The bank has implemented tracking systems to monitor card activity for any unusual behavior and commits to contacting affected individuals promptly between the hours of 8 AM and 9 PM should any suspicious activity be detected.
In addition to monitoring, Watertown Savings Bank advises customers to remain vigilant over their account activity for the next 12 to 24 months. The bank encourages customers to report any unusual or suspicious activity immediately. For those who prefer, the bank is open to issuing new cards to affected individuals upon request. This proactive approach aims to minimize potential risks associated with the breach.
The letter also highlights that Massachusetts law provides certain rights to individuals if their personal information is compromised, ensuring that customers are aware of their protections. Enclosed literature outlines these rights in detail, reinforcing the bank’s commitment to transparency and customer security.
Watertown Savings Bank expresses appreciation for its customers’ business and emphasizes its dedication to safeguarding personal information. For any questions or concerns regarding the breach or personal information security, customers are encouraged to contact the bank’s Customer Support team at the provided phone numbers, ensuring support is readily available.
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