Ticketek Australia recently reported a cyber incident impacting account holder information stored on a cloud-based platform managed by a reputable third-party supplier. Discovered on May 31, 2024, the breach exposed customer names, dates of birth, and email addresses. However, Ticketek confirmed that no customer accounts were compromised as they employ secure encryption methods for passwords and use a separate system for processing online payments. Ticketek does not store identity documents for its customers, further mitigating potential risks.
Upon notification of the incident by their supplier, Ticketek quickly launched a comprehensive investigation. The company is currently notifying affected customers and working closely with the Australian Cyber Security Centre (ACSC), the Office of the Australian Information Commissioner (OAIC), and the National Office of Cyber Security. Ticketek emphasizes the importance of vigilance against phishing emails and other scam communications, advising customers to carefully verify email sender addresses and website URLs before sharing personal information.
Ticketek has assured customers that they are doing everything possible to protect their data and has provided a 24-hour incident hotline and email support for any inquiries. The company will continue to provide updates as more information becomes available, underscoring their commitment to customer security and transparency throughout the incident resolution process.
