In November 2024, Symetra Life Insurance Company disclosed a significant data breach that resulted in unauthorized access to user accounts. The breach, which took place between April 12 and September 10, 2024, involved an external party using personal information obtained from outside sources to gain access to customer accounts. This unauthorized access exposed sensitive customer data, including names, addresses, email addresses, dates of birth, account numbers, and beneficiary information.
Upon discovering the breach, Symetra took immediate action to stop the unauthorized access and initiated a thorough investigation to determine the full scope of the incident. The investigation revealed that a number of customers had their personal information compromised, although the specifics varied for each individual. Symetra has since worked to notify all affected customers and provided them with information on the compromised data and steps they can take to protect themselves.
In response to the breach, Symetra Life Insurance Company has implemented additional security measures to strengthen its data protection systems and prevent future incidents. The company has also offered guidance to affected individuals on how to monitor their accounts for signs of fraud or identity theft, and it has taken steps to enhance its security protocols across the organization.
While Symetra is actively addressing the breach and taking corrective actions, customers who have been impacted are urged to remain vigilant. The company encourages those affected to review account statements and other financial records for unusual activity and to contact their financial institutions for further protection. Symetra is committed to safeguarding its customers’ information and ensuring that such incidents are prevented in the future.
