The Canadian Automobile Dealers Association (CADA) has issued a warning to auto dealerships following cyberattacks on CDK Global, a major software provider for auto dealers in Canada and the U.S. Last week, CDK Global experienced back-to-back cyberattacks that led to significant outages affecting dealership operations. In the wake of these attacks, scammers have targeted dealerships, impersonating CDK representatives to steal login credentials and exploit the situation further.
CDK Global has advised its customers to be vigilant against these fraudulent activities, urging them to verify the identity of anyone claiming to be affiliated with the company. As a result of the outages, dealerships have had to revert to manual processes, using pen and paper to handle transactions and service appointments, which has introduced concerns about accuracy and efficiency in their operations.
Dealerships, including those affiliated with Ford, Stellantis, and BMW, are working to manage disruptions caused by the system failures. While CDK Global has promised to resolve the issue, the restoration of their systems is expected to take several more days, leaving dealerships grappling with manual procedures and the need to reconcile and re-enter data once systems are back online.
The ongoing situation has led to concerns about the potential exposure of sensitive customer data, with CADA president Tim Reuss calling for greater transparency from CDK Global regarding data security. Dealerships are anxiously awaiting more information about whether any customer data was compromised during the attacks.
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