Salem Five recently announced a security incident involving the potential exposure of personal information. The breach was linked to transactions made between October 22, 2022, and June 9, 2023. The investigation revealed that unauthorized individuals may have gained access to sensitive data, including customer names and debit card numbers. Salem Five emphasized that the exposed information could be in the possession of unauthorized individuals, prompting immediate action to protect affected customers.
To mitigate the potential impact of the breach, Salem Five took several precautionary steps. The bank quickly issued replacement debit cards to affected individuals and closed the compromised cards by September 15, 2024. Customers were also offered the convenience of activating digital versions of their new cards before receiving the physical ones in the mail. These measures were put in place to minimize the risk of fraudulent activities and ensure the security of accounts.
The bank further advised customers to activate their new debit cards immediately upon arrival and to select a new PIN using Salem Five’s mobile app or online banking platform. Customers could also choose to call the bank’s customer service or visit a branch for assistance. These actions were designed to enhance the protection of account holders and prevent any unauthorized use of their financial information.
Salem Five has taken proactive steps to address the security incident and support affected customers. While the investigation continues, the bank’s efforts to protect customers include the swift issuance of new cards, additional security measures, and providing guidance on how to activate and secure the replacement cards. The bank remains committed to maintaining the security and confidentiality of its customers’ personal information.
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