Omni Hotels & Resorts is grappling with a widespread IT outage affecting its reservation, room lock, and POS systems, causing significant disruptions for guests. While the official website was temporarily down and an alert was subsequently added, customers continue to face challenges with new reservations and room access. Despite the hotels remaining open, front desk employees are struggling to manage issues with credit card payments and modifying existing reservations, leading to considerable inconvenience for guests.
Although Omni Hotels has not disclosed the root cause of the outage, it has assured guests that its IT team is diligently working to restore the offline systems. However, both the phone helpline and social media platforms are inaccessible for guests to seek further assistance or receive updates on the situation. The hotel chain’s wide-ranging efforts to restore services suggest that the outage may have resulted from a cyberattack, raising concerns about the security of guests’ personal information and the integrity of the hotel’s IT infrastructure.
In the face of this disruption, Omni Hotels employees report that the IT team is manually restoring affected servers, with systems expected to be operational again by Thursday. This extensive effort underscores the severity of the outage and its impact on the hotel’s operations. With Omni Hotels operating 50 properties across North America, including approximately 23,550 rooms and 28 golf courses, the outage not only affects guests but also poses significant challenges for the company’s reputation and business operations.
