New York Life Insurance recently discovered that an unauthorized party accessed a customer’s MyNYL.com online account using stolen credentials. The company has clarified that the compromised credentials were not obtained directly from their systems. As a result, an unauthorized transaction was made but was promptly reversed, with no impact on the customer’s policy.
Upon detecting the breach, New York Life swiftly disabled the affected online account to prevent further unauthorized access. The company is implementing additional security measures to protect customer information and prevent future incidents. This includes enhanced verification protocols and monitoring of policy numbers to detect and thwart unauthorized attempts.
The personal information potentially viewed during this breach includes the customer’s name, address, email address, and phone number. New York Life is actively working to safeguard its systems and ensure that customer data remains secure against unauthorized access.
Despite the breach, New York Life continues to prioritize the confidentiality and security of its customers’ personal information. The company remains committed to maintaining rigorous physical, electronic, and procedural safeguards in compliance with state and federal regulations.
Reference:
