Hamel Cranial Chiropractic and Wellness Inc. recently informed patients about a cyberattack targeting its business software. On August 4, 2024, an unauthorized actor gained access to the system, creating a fake deposit bank account and potentially accessing sensitive information. Although the practice does not believe patient data was viewed, the attack could have exposed saved credit card details and medical chart information. However, full credit card numbers were protected as the software only displays the last four digits for security.
The cyberattack was identified on August 26, 2024, following an investigation into the incident. Hamel Cranial Chiropractic delayed notifying patients to ensure a thorough understanding of the breach’s scope. The practice took immediate action to regain control of its payment accounts, resolve the unauthorized access, and secure its systems. Patients were informed of the breach as part of the practice’s commitment to transparency and data protection.
In response to the breach, the practice implemented additional security measures to prevent future incidents. These include strengthening its software and email protections to safeguard patient information and other sensitive data. The practice assured patients that it is taking all necessary steps to improve its security posture and reduce the risk of similar occurrences.
Hamel Cranial Chiropractic advised patients to remain vigilant for any suspicious activity on their credit cards. It also provided contact information for major credit reporting agencies to help patients monitor their financial accounts. By addressing the breach promptly and implementing new safeguards, the practice aims to rebuild trust and maintain its dedication to protecting patient information.
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