Exotel, a customer engagement company based in Bengaluru, reported a data breach within one of its Singapore-based cloud infrastructure platforms on August 26, 2024. The unauthorized access affected a select group of customers, though the company confirmed that no sensitive personal or financial data was compromised. Exotel clarified that it does not hold or store any financial, health, or sensitive customer information, aiming to reassure clients that critical data remained secure. The firm swiftly contained the breach and notified impacted customers to mitigate potential risks.
The initial report of the incident came from Entracker, and Exotel quickly followed with a statement to Moneycontrol, highlighting the actions it took to secure affected systems. Exotel advised its clients to follow recommended precautions to further minimize risks. The company emphasized its dedication to the security and privacy of its customers, stating that it prioritizes robust protective measures. As part of their response, Exotel provided impacted clients with specific guidance on managing any exposure resulting from the breach.
Industry experts, like Pradeep Rao of Kyndryl, noted the breach underscores the importance of securing cloud infrastructure and access credentials, especially for businesses handling sensitive customer interactions. Rao stressed that cloud security remains critical for companies in Exotel’s industry, where unauthorized access can lead to significant reputational damage and operational risks. This breach highlights a growing need for heightened security measures to combat the increasing sophistication of cyber threats.
Founded in 2011, Exotel has expanded rapidly, offering an omnichannel contact center, communication APIs, and an AI-driven conversational platform. Backed by $40 million in Series D funding led by Steadview Capital in 2022, the company has extended its operations to the Middle East and Southeast Asia. The recent breach incident, alongside recent attacks on other large firms, serves as a reminder of the persistent security challenges businesses face, particularly in cloud management, as Exotel continues its global expansion.
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