Diligent Delivery Systems, a company committed to safeguarding its stakeholders’ data, recently reported a data security incident that may have affected personal information. On July 11, 2024, the company noticed unusual activity that disrupted access to some of its systems. After identifying the issue, Diligent swiftly took action to secure its digital environment and engaged independent cybersecurity experts for a thorough investigation. By October 25, 2024, Diligent confirmed that some personal information might have been impacted, although no evidence of misuse was found.
The breach involved the unauthorized access of certain data, including names and other personal details, although the specific nature of the compromised information varied by individual. Diligent assures those affected that it has seen no signs that the data has been used inappropriately. The company also took immediate steps to enhance its security measures and prevent future incidents by implementing additional safeguards to better protect the data it holds.
To support individuals potentially impacted by the breach, Diligent is offering complimentary identity protection services through IDX, a data recovery and incident services expert. These services include 12 to 24 months of credit and dark web monitoring, along with a $1 million identity fraud loss reimbursement policy and full identity theft recovery support. Diligent encourages affected individuals to enroll in these services before the February 5, 2025 deadline to ensure their personal information remains protected.
Diligent has also notified the FBI and is fully cooperating with law enforcement to identify and hold the perpetrators accountable. The company’s swift response and proactive measures demonstrate its commitment to the security and privacy of its customers, employees, and partners. Diligent is providing additional resources and guidance to affected individuals, urging them to take steps such as reviewing account statements and monitoring their credit to safeguard against potential fraud.
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