AWG Bassum experienced a two-week unavailability in May, affecting phone and online services. Despite the disruption, the company promptly resumed operations and aimed for transparency regarding the incident. Their robust security measures successfully intercepted a cyber attack, ensuring the safety of customer data throughout the ordeal.
Initially, visitors to the company’s website were greeted with a notice of technical problems, leading to inaccessible landline numbers and online services. Management, including Sebastian Koch, decided on limited external communication to minimize information available to the attackers. They established temporary mobile contact options to maintain some level of customer service.
A crisis team led by IT manager Lennart Pleuß promptly isolated the affected firewall and disconnected the entire company as a precautionary measure. Forensic experts confirmed that the attack did not breach the firewall, validating the effectiveness of their security protocols. Collaboration among departments and swift adaptation to altered work processes enabled a successful recovery, acknowledged and appreciated by both management and customers.
AWG Bassum emerged from the incident with gratitude for the dedication of its teams and the understanding shown by customers. Despite the inconvenience, the company’s decisive actions and robust security measures prevented any data breaches or further disruptions.
