Card payment systems across Germany experienced widespread disruptions, affecting credit, debit, and giro card transactions nationwide. The issue, which began in the early morning, was attributed to technical problems at First Data, an IT service provider owned by the US-based company Fiserv. While ATM withdrawals with giro cards remain unaffected, customers encountered issues at retail stores and supermarkets, causing significant inconvenience.
The German banking industry confirmed the disruptions, emphasizing that no cyberattack was involved. Efforts to resolve the issue are ongoing, with payment system operators and providers working closely with First Data. The Federal Office for Information Security (BSI) has been informed and is in communication with the affected entities and relevant authorities to monitor the situation.
This is not the first time Germany has faced such issues; earlier disruptions occurred due to software errors or technical glitches in payment terminals. Consumers are being advised to ensure they have enough cash on hand to avoid inconveniences. Retailers, meanwhile, are required to inform their customers in advance if card payment systems are not operational.
The German Retail Association noted that these disruptions could lead to delayed purchases and reduced sales. Retailers depend heavily on functional payment systems, having invested in cashless payment infrastructure. The association highlighted the need for reliable technology to ensure seamless transactions and maintain customer confidence in cashless payments.
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