Best Health Physical Therapy, LLC. discovered a cybersecurity issue on February 26, 2024, prompting an immediate investigation. They engaged computer forensic specialists to assess the incident’s scope and nature. Despite no evidence of data misuse, identity theft, or fraud, the company chose to notify all patients as a precautionary measure, offering identity theft protection and credit monitoring services.
The investigation revealed the potential unauthorized access or acquisition of certain information, prompting Best Health to conduct a thorough review of at-risk data. Due to the incident’s nature, it was challenging to ascertain the specific information at risk and its related individuals. Despite this uncertainty, the company remained committed to safeguarding patient privacy and security.
Best Health took proactive steps to secure and monitor its systems to prevent future breaches and ensure patient data privacy. Additionally, they mailed notification letters to their entire patient database, outlining the incident and offering protective measures. The company’s swift response and commitment to transparency underscored their dedication to prioritizing patient confidentiality and security in all aspects of their operations.
