Benchmark Bankshares Inc. is committed to safeguarding client trust and personal information. Recently, the bank experienced a cybersecurity incident that raised concerns about the potential compromise of client data. In response to this issue, Benchmark promptly initiated a comprehensive investigation, engaging external cybersecurity experts to assess the situation thoroughly. On July 24, 2024, the investigation revealed that an impacted account contained sensitive personal information of clients, prompting the bank to take immediate action to address the situation.
To protect clients whose information may have been compromised, Benchmark Bankshares is offering complimentary credit monitoring and identity theft protection services through Experian for a specified duration. These services are designed to help detect any potential misuse of personal information and facilitate the quick identification and resolution of identity theft issues. The bank assures clients that enrolling in this program will not adversely affect their credit scores, and it encourages ongoing vigilance in monitoring financial accounts and credit reports for any signs of fraudulent activity.
Benchmark expressed regret for any inconvenience caused by the incident and reiterated its dedication to maintaining the privacy and security of personal information. The bank has implemented various precautions and is continually reviewing and enhancing its security practices and internal controls to prevent similar occurrences in the future. By taking these measures, Benchmark aims to reassure clients that their personal information is a top priority.
For clients with questions or concerns regarding the incident, Benchmark Bankshares has provided a dedicated helpline. Clients can reach out to the bank’s customer service team Monday through Friday, from 8:00 a.m. to 5:30 p.m. Central Time, excluding major U.S. holidays. This commitment to communication demonstrates Benchmark’s focus on transparency and client support as it navigates this challenging situation.
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