Microsoft has addressed a widespread problem caused by a faulty driver that renders the built-in cameras in certain ARM-based Windows devices, including Surface Pro X laptops, non-functional. The issue arose when numerous users reported sudden camera failures starting on May 23.
Microsoft confirmed that cameras connected via USB are unaffected by the bug, even when used with the affected Windows devices. The problem primarily affects systems running Windows 10 22H2 or Windows 11 21H2/22H2 and employing processors such as Qualcomm 8cx Gen 1, Qualcomm 8cx Gen 2, Microsoft SQ1, and Microsoft SQ2.
In response to the camera malfunction reports, Microsoft released a temporary fix and initiated an investigation. They also deployed an automatic troubleshooter to alleviate the issue, with plans to collaborate with driver partners and device manufacturers for a permanent resolution through a driver update.
For managed devices with disabled troubleshooters, users need to manually apply the temporary fix provided by Microsoft, which involves executing specific commands and restarting the camera app or the Windows device. However, Microsoft cautioned that this workaround may disable certain camera features or reduce image quality.
Further updates were shared on the Microsoft Community website, where a company representative assured affected users that the built-in camera problem on Surface Pro X devices had been resolved through a driver update. Users were advised to visit Windows Update and install the new driver labeled “Microsoft Corporation – System Hardware Update – 5/26/2023”.
Microsoft continues to actively address the issue and collaborate with stakeholders to deliver a permanent solution.
