On August 14, 2024, Pacific Life Insurance Company reported a data security incident involving a former employee of a third-party service provider. The individual had unauthorized access to personal information in Pacific Life’s system between January 10, 2024, and July 25, 2024. The data exposed during the incident included names, addresses, email addresses, Social Security numbers, annuity contract numbers, and banking details, among other personal information. This breach was detected and promptly reported, and steps were immediately taken to address the situation.
In response to the breach, Pacific Life launched an internal investigation to assess the scope of the unauthorized access. The company reviewed its privacy and security policies, implemented additional security measures, and strengthened its practices to prevent similar incidents in the future. Despite the breach, Pacific Life is committed to protecting personal information and is actively working to improve its security infrastructure.
As part of its efforts to mitigate risks to affected individuals, Pacific Life has secured the services of Kroll to provide complimentary identity monitoring for two years. The identity monitoring services offered include credit monitoring, fraud consultation, and identity theft restoration, all at no cost to the affected parties. Pacific Life has encouraged impacted individuals to activate their free membership and take steps to safeguard their personal information from further misuse.
Additionally, Pacific Life advises affected individuals to remain vigilant against potential identity theft and fraud. The company recommends carefully reviewing financial and online accounts, as well as credit reports, for any suspicious activity. If any issues are detected, individuals are encouraged to contact the company or credit bureau immediately. Pacific Life has expressed regret over the incident and assured customers that the necessary steps have been taken to prevent similar occurrences in the future.
Reference:
