On September 13, 2024, Express Services reported a data breach that involved the potential exposure of sensitive personal information. The breach was first identified on June 21, 2024, when suspicious activity was detected in an email account. Following this, Express launched a detailed investigation to understand the scope of the incident. The investigation revealed that between May 7 and June 20, 2024, an unauthorized actor gained access to two of the company’s email accounts and copied data, leading to the breach.
As the investigation progressed, Express reviewed the data that had been accessed, identifying what information was compromised and which individuals were affected. The compromised information varied by individual but could include sensitive personal details such as names, Social Security numbers, driver’s license numbers, financial information, medical data, and health insurance information. This breach raised concerns due to the variety of personal data involved, which could have significant implications for the affected individuals.
In response to the breach, Express took immediate action to notify those impacted. On September 13, 2024, the company began mailing data breach notification letters to individuals whose information was potentially exposed. The letters provided details of the specific data that was compromised and outlined the next steps for individuals to take in order to protect themselves. This included offering 24 months of complimentary credit monitoring services to help individuals safeguard against potential identity theft or fraud.
Express, a staffing and recruiting company based in Oklahoma, has been operational since 1983. It provides job placement services in the U.S., Canada, South Africa, Australia, and New Zealand, and has helped over 10 million people find employment worldwide. The company is also known for its community involvement, contributing to local volunteer and financial efforts. Despite this breach, Express continues to operate with a mission to help people find good jobs and remains committed to protecting the privacy and security of its customers.
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