Savers Bank has disclosed a data security incident involving personal customer information that was mistakenly sent to the wrong recipient electronically on or around August 8, 2024. The bank’s back-office team quickly identified the error and took steps to address the situation. Affected individuals were promptly notified and provided details of the incident, along with guidance on safeguarding their information.
The information exposed included customer names, addresses, phone numbers, full account numbers, and full debit card numbers. Savers Bank emphasized that it has no evidence suggesting the misuse of this information. However, as a precaution, the bank has issued replacement debit cards to the impacted customers and encourages them to monitor their accounts closely for unusual activity.
Savers Bank has taken measures to strengthen its data handling processes and mitigate the risk of similar incidents occurring in the future. Customers were also informed of their rights under Massachusetts law, including the ability to file police reports if they suspect identity theft and place security freezes on their credit reports. These measures aim to provide additional layers of protection for affected individuals.
The bank reassured customers of its commitment to data security and privacy. It highlighted the steps taken to contain the incident and prevent further exposure. Savers Bank remains proactive in assisting customers and ensuring their confidence in its ability to safeguard personal information.
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