The EU Digital Operational Resilience Act (DORA) sets stringent cybersecurity standards for ICT service providers working with financial entities in the EU. Its primary goal is to ensure operational resilience by harmonizing security requirements and strengthening the cybersecurity frameworks of third-party ICT providers. DORA applies to all ICT providers, regardless of location, if they engage with EU-based financial institutions. Compliance becomes mandatory by January 2025, emphasizing preparedness for service continuity and risk mitigation.
DORA mandates robust cybersecurity measures from ICT providers, covering key areas such as information security, audit readiness, and secure contractual agreements. Service providers must comply with specific cybersecurity protocols, be open to audits, and establish clear contracts outlining service terms and data protection standards. These contracts must detail data storage locations, service availability, and contingency plans, particularly for critical ICT services.
Training and continuous improvement are integral to DORA compliance. ICT providers must participate in cybersecurity training and conduct operational resilience testing, including threat-led penetration testing (TLPT). Such testing helps identify vulnerabilities and improve response strategies against potential cyber incidents. Providers must also engage in scenario-based testing to simulate various operational risks.
Exit strategies form a critical component of DORA compliance. Financial institutions must create and periodically test exit plans to handle contract terminations with ICT providers, ensuring minimal service disruption. By adhering to DORA’s comprehensive cybersecurity requirements, ICT providers can not only comply with EU regulations but also strengthen their global cybersecurity posture, fostering trust and operational stability across borders.
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