Ada County Idaho’s dispatch centers faced a significant disruption after malware was detected in their communications system on July 14, 2024. To ensure internal security, affected computers were isolated, and the Computer-Aided Dispatch (CAD) system was taken offline. This forced dispatchers to use manual methods, such as writing notes on virtual call cards, printing them, and relaying information via runners to primary dispatchers, who then communicated with emergency responders through radio.
The manual process, while effective in maintaining operations, slowed down response times and reduced the amount of information emergency responders received while en route to calls. This created challenges for the Ada County Sheriff’s Office (ACSO) and other agencies relying on timely and accurate information for public safety.
To address the malware issue, Ada County IT and ACSO collaborated with a nationally recognized cybersecurity and digital forensics firm. Their joint efforts successfully contained and eradicated the malware, allowing for the gradual restoration of the CAD system. The situation highlighted the importance of having contingency plans in place for critical systems like emergency dispatch.
Sheriff Clifford emphasized the resilience of the public safety team, noting that while technology is vital, their core mission remains focused on people helping people. The incident served as a reminder of the challenges that come with technological reliance in public safety and the importance of preparedness for potential cyber threats.
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