London Drugs, a prominent retail and pharmacy chain in Western Canada, experienced a significant cybersecurity incident, prompting the temporary closure of its stores across the region. The incident, reported on a Sunday, led the company to take immediate precautionary measures to mitigate any potential damage. The decision to close the stores was described as being out of “an abundance of caution,” with the company focusing on securing their systems and assessing the impact. London Drugs emphasized that, at the time of the announcement, there was no evidence to suggest that customer or employee data had been compromised.
Following the cybersecurity breach, London Drugs acted swiftly by engaging third-party cybersecurity experts to help contain the situation and conduct a thorough forensic investigation. The company reassured customers and stakeholders that resolving the incident was their utmost priority and thanked them for their patience during the disruption. Communication about the issue was actively managed through multiple platforms, including social media and direct statements to the press.
Despite the closure of their physical stores, London Drugs ensured that their pharmacists remained available to meet urgent customer needs. Customers requiring pharmacy services were advised to contact their local London Drugs pharmacy directly to arrange for their prescriptions and other urgent pharmaceutical services. This move was part of the company’s effort to maintain essential services despite the operational challenges posed by the cyberattack.
