Onclusive, a major player in PR analytics and media monitoring, is grappling with the aftermath of a ransomware cyber attack that occurred on February 6. The incident significantly disrupted the company’s production systems responsible for processing media data used in monitoring services across Europe. While CEO Rob Stone reassures customers that there is no evidence of data compromise and internal systems remain unaffected, the complete system shutdown has impacted the delivery of media monitoring services to UK PR firms and in-house teams.
Some clients, upon noticing the disruption, reached out to Onclusive and were informed that the cyber attack had led to a ransomware incident, rendering servers inaccessible. The lack of proactive communication about the service disruption has left some customers frustrated, highlighting challenges in effectively monitoring coverage for clients. Onclusive acknowledges the communication gap and attributes it to potential email filters. Despite ongoing efforts to restore services, the severity of the cyber attack continues to impede the reinstatement of UK services, creating challenges for both Onclusive and its clients. Reference:
