The Treasury Board of Canada Secretariat (TBS) revealed a recent cybersecurity incident affecting MSH International, a sub-contractor to Canada Life providing essential services under the Public Service Health Care Plan (PSHCP). The attack has disrupted MSH’s systems, impacting emergency travel and coverage services for federal public service employees and their dependents traveling or posted abroad. The extent of the information accessed remains unclear, prompting MSH and Canada Life to initiate a thorough investigation. In response to the incident, MSH has temporarily disabled its services, enlisted external cyber incident response assistance, and is working towards a secure and prompt service restoration.
The incident has led to a suspension of PSHCP claims processing and member portal access, causing inconveniences for plan members. The Government of Canada, in collaboration with Canada Life, is actively involved in monitoring and receiving updates on the incident’s progress. Members seeking proof of coverage or emergency services are provided with alternative contact information for Canada Life and MSH, ensuring that essential services can still be accessed despite the ongoing disruption.
