Sky Italia is grappling with the aftermath of a cyber attack that has compromised the security of its subscribers. The breach resulted in the unauthorized access and theft of sensitive customer data, including names, email addresses, and customer codes. Fortunately, critical information such as passwords and payment data remains untouched. Sky Italia is actively responding to the incident by updating its security systems to fortify against future threats, implementing additional measures to detect and block IT intrusions, and strengthening commercial and support processes.
In an email sent to affected customers, Sky Italia reassures them of its commitment to their security and the protection of their personal data. The company advises subscribers to change their Sky ID passwords as a precautionary measure, even though it claims the passwords are not compromised. Additionally, subscribers are cautioned to remain vigilant against potential phishing attacks and scams that could exploit the leaked data. Sky Italia emphasizes its dedication to customer safety and directs users to official channels, including the website, MySky app, or helpline number 170, for further assistance and information.
As part of the ongoing response, Sky Italia aims to keep its subscribers informed and engaged with updates on security enhancements. The company acknowledges the importance of maintaining transparency and encourages subscribers to stay alert for any communications that may exploit the stolen data. The incident serves as a reminder of the persistent threats in the digital landscape and the necessity for individuals to actively safeguard their online accounts and be cautious of potential cyber risks.
