Quálitas, the largest auto insurer in Mexico, announced that it recently experienced a cybersecurity incident. The company informed the Mexican Stock Exchange about the breach, which was detected through its existing technology protocols. Despite the breach, Quálitas assured its customers that services remain uninterrupted, as backup procedures have been activated to maintain operations and continue issuing policies.
The company emphasized that customer service has not been affected, and their operations continue without disruption. This assurance highlights their commitment to maintaining service levels during the investigation and remediation of the breach. Quálitas is collaborating with cybersecurity experts to evaluate the situation and secure its systems, following pre-established protocols.
As the market leader, Quálitas holds a 32.6% share of the auto insurance market in Mexico and has insured 5.6 million vehicles. Given its vast customer base, the company’s swift response to the breach is critical to minimizing potential damage and maintaining customer trust.
The investigation into the cybersecurity incident is ongoing, and Quálitas is closely monitoring the situation. The company reiterated its dedication to ensuring the safety of customer information and will continue to provide updates as the situation evolves.
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