Namebay, a company based in Monaco, suffered a ransomware cyberattack on September 21, 2024. The attack disrupted several of its services, including email hosting, hosting, and APIs. Following the breach, Namebay immediately activated its crisis team and launched an investigation into the attack’s extent. The company reported that certain services were unavailable, though DNS services, domain name renewals, and registrations remained operational. The company’s security and crisis teams, with the support of CERT cybersecurity experts, have been working continuously to restore systems and investigate the breach.
By September 23, Namebay confirmed that the ransomware attack had compromised certain systems, including email and hosting services. However, the company had implemented measures to restore service. Customers affected by the attack were asked to follow security protocols, and the company promised updates as the situation developed. The DNS system was temporarily offline but was stabilized by September 24. Namebay has worked relentlessly to reestablish all services, though there has been no firm timeline for when normal operations would resume.
Over the next several weeks, Namebay made significant progress in restoring its infrastructure. A secure alternative for messaging services was implemented, allowing customers to activate mailboxes via customer service. By late September and early October, several services, including HTTP/HTTPS redirection and domain name management, were brought back online. The company assured its customers that its teams were dedicated to ensuring the security of all services during recovery. By October 17, Namebay had successfully re-enabled its XML API and resumed registry connections. The gradual recovery of other services, including email troubleshooting mailboxes and web hosting, was also underway.
As of November 2024, Namebay continues to make strides in fully restoring its operations. Linux and Windows shared hosting services have been re-established, along with FTP access. The company has also worked to bring the Customer Centre back online, allowing customers to manage their domains and services. Although email management and hosting redirects are still unavailable through the interface, Namebay remains focused on restoring these features. The company remains committed to keeping its customers informed and is working to ensure that all services are securely brought back to normal.
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