Amidst a recent surge of Windows blue screens of death (BSODs), MSI has officially acknowledged the link between the encountered issues and specific motherboard models.
Particularly, users who installed this week’s optional preview updates have been experiencing BSODs associated with MSI’s 600/700 series motherboards after installing the Windows 11 update KB5029351 Preview. Both MSI and Microsoft are actively investigating the error marked by the ‘UNSUPPORTED_PROCESSOR’ message. The Taiwanese PC manufacturer has advised all users to abstain from installing the August 2023 preview updates on Windows systems temporarily.
For users already affected by the blue screens, MSI advises reverting their BIOS to a prior version and uninstalling the optional Windows updates. MSI has provided comprehensive instructions in a video on how to use M-FLASH to achieve this on MSI motherboards.
Microsoft has also acknowledged the issue, stating that the ‘UNSUPPORTED_PROCESSOR’ error has affected platforms such as Windows 10 21H2/22H2 and Windows 11 22H2. The company reported that the problematic optional updates might automatically uninstall themselves to ensure the normal startup of Windows systems.
Confirmed by multiple customers, the buggy updates are reported to be rolled back automatically after several system reboots, alleviating the issue for impacted users. Microsoft encourages users experiencing blue screen issues to file a report through the Feedback Hub.
This week, Microsoft introduced a new policy granting administrators enhanced control over the delivery of monthly non-security preview updates on enterprise devices. This policy allows users to choose between automatic installation of optional updates or manual selection of the updates they wish to install, reflecting Microsoft’s ongoing efforts to empower users in their update management decisions.