On June 6, 2024, Eastern Bank reported a data breach affecting around 37,000 accounts. The breach occurred when an unauthorized party accessed sensitive customer information, including names, addresses, dates of birth, Social Security numbers, and bank account details. The bank discovered the breach during a routine security check and immediately began an investigation to understand the scope and impact.
The breach was traced back to a vulnerability exploited in the bank’s systems, which was initially detected by their security team. The unauthorized access was facilitated through compromised login credentials of a third-party partner, leading to the exposure of customer data. Eastern Bank has since implemented enhanced security measures to prevent future breaches and is working with cybersecurity experts to strengthen its defenses.
In response to the breach, Eastern Bank is offering affected customers free credit monitoring and identity protection services to help mitigate potential risks. The bank has also set up a dedicated hotline for customers to inquire about the breach and receive assistance with any security concerns. Additionally, Eastern Bank is cooperating with regulatory authorities to ensure compliance and to assist with their ongoing investigations.
The bank deeply regrets the incident and has apologized to customers for any inconvenience caused. They are committed to improving their security practices and increasing transparency to regain customer trust. Eastern Bank continues to monitor the situation closely and is taking all necessary steps to protect its customers’ information.
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