The Massachusetts Department of Public Health’s Sexual Assault Nurse Examiner (SANE) program recently informed a customer about an incident involving the loss of personal information. In May, a SANE workforce member was unable to locate a W9 form that the customer had previously provided. Despite an extensive search, the document remains missing. However, there is no evidence that the information has been misused or disclosed to unauthorized parties.
The missing W9 form contained sensitive personal information, including the customer’s name, Social Security number, date of birth, address, telephone number, and email address. This loss raised concerns about the potential compromise of this data. The SANE program is taking steps to address the situation and minimize any risks associated with the missing information.
In response to the incident, DPH SANE has been working diligently to investigate the situation and determine what led to the loss of the document. The organization is also reviewing its internal protocols and enhancing employee training to prevent similar incidents in the future. They are focused on improving their security measures to protect sensitive information.
Additionally, the incident has been reported to several authorities, including the Massachusetts Attorney General, the Office of Consumer Affairs and Business Regulation, and the Executive Office of Technology Services and Security. The SANE program will continue to follow regulations and take steps to ensure such incidents do not happen again.
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